Thank you for choosing SolaSpot! Each plaque is custom-made in our Adelaide, Australia workshop.

Here’s what to expect while we prepare and ship your order.

When will my order ship?

Please allow 2–3 weeks from placing your order to dispatch for your custom-made plaque. We aim to dispatch sooner wherever possible, but please plan around the full three-week timeframe.

Orders placed Sunday through Saturday join the production batch starting the following Monday. Your plaque is manufactured during that Monday-to-Friday week, then packaged and shipped the following week.

For example: If you order on a Wednesday, production starts the next Monday. Your plaque is made that week, then packaged and shipped the week after.

Our batch schedule follows Australian local time. Delivery time is additional to production and dispatch.

If we expect your order to take longer than three weeks to dispatch, we’ll contact you with a revised timeframe and your available options.

I have a tracking number, but it hasn’t updated

We create shipping labels in bulk for each production batch, which automatically generates your tracking number.

Receiving a tracking number doesn’t necessarily mean your parcel has left our workshop. Your plaque may still be in final preparation or awaiting collection.

Tracking will update once Australia Post scans your parcel into its network. Your shipping timeframe begins when the parcel is handed to the carrier, rather than when the label is created.

How long does US delivery take?

Please allow an estimated 10–15 business days after dispatch for delivery to your US address.

Production and delivery timeframes are estimates. Customs processing, public holidays and remote locations may add extra time.

Need help with your order?

If your order is beyond the estimated timeframe, or you’re concerned about its progress, please use the contact form below or email support@solaspot.com.au.

Include:

Your order number

The name used at checkout

A brief description of your question or concern

Our team is based in Australia, so time zone differences may mean our reply arrives outside US business hours.

Thank you for your patience and for supporting our Australian small business.

Damon
Founder, SolaSpot