Thank you for choosing SolaSpot! Each plaque is custom-made in our Adelaide workshop.

Here’s what to expect while we prepare and ship your order.

When will my order ship?

Please allow 2–3 weeks from placing your order to dispatch for your custom-made plaque. We aim to dispatch sooner wherever possible, but please plan around the full three-week timeframe.

Orders placed Sunday through Saturday join the production batch starting the following Monday. Your plaque is manufactured during that Monday-to-Friday week, then packaged and dispatched the following week.

For example: If you order on a Wednesday, production starts the next Monday. Your plaque is made that week, then packaged and dispatched the week after.

Our batch schedule follows Adelaide local time. Delivery time is additional to production and dispatch.

If we expect your order to take longer than three weeks to dispatch, we’ll contact you with a revised timeframe and your available options.

I have a tracking number, but it hasn’t updated

We create shipping labels in bulk for each production batch, which automatically generates your tracking number.

Receiving a tracking number doesn’t necessarily mean your parcel has left our workshop. Your plaque may still be in final preparation or awaiting collection.

Tracking updates will appear as Australia Post scans your parcel through its network. Your delivery timeframe begins when the parcel is handed to the carrier, rather than when the label is created.

How long does delivery within Australia take?

Delivery time varies depending on your postcode and the delivery service used. Regional and remote locations may take longer.

Once your parcel is on its way, use your tracking link to view its progress and Australia Post’s estimated delivery date.

Public holidays and disruptions to the postal network may affect delivery estimates.

Need help with your order?

If your order is beyond the estimated timeframe, or you’re concerned about its progress, please use the contact form below or email support@solaspot.com.au.

Please include:

• Your order number
• The name used at checkout
• A brief description of your question or concern

If tracking shows your parcel was delivered but you haven’t received it, please contact us so we can help investigate.

Thank you for your patience and for supporting our Australian small business.