Waiting On Your Order? Here’s Exactly What’s Happening

Every SolaSpot plaque is custom made right here in Adelaide, not pulled off a shelf.

Here’s exactly where your order is at and what happens next.

Most orders are currently in production and progressing as normal

Custom Made in Adelaide

Built to your exact design

Quality checked before dispatch

Tracked delivery via Australia Post

Your Orders Journey

Your order moves through each of these stages before it’s ready to ship:

1.

Order Placed

Your design is locked in and grouped into weekly batches for efficiency

2.

Manufacture

Your plaque is precision cut to match your exact design

3.

Assembly

We install your solar light and mount all components by hand

4.

Dispatch

Carefully packaged and shipped via Australia Post with tracking

"We know the wait can feel long, but this ensures your plaque arrives looking exactly how you designed it."

How Long Does It Take?

Manufacturing Time:
Please allow up to 14 business days for your plaque to be made and dispatched

Shipping Time:
Australia Post delivery typically takes 3–5 business days once dispatched

You’ll receive tracking details as soon as your order leaves our workshop.

Current Production Update

We recently experienced a temporary delay due to a shipment of lighting components.

The good news - these components have now arrived and production is moving again.

 

Our team is currently working through affected batches as a priority, completing assembly, quality checks, and dispatch as quickly as possible.

 

We genuinely appreciate your patience while we get every order out to the standard we’re known for.

Common Questions?

Is my order lost?

No - your order is safely in our production queue.

Because each plaque is custom made, it moves through several stages before dispatch rather than being shipped immediately.

Why does it take this long?

Unlike mass-produced products, every SolaSpot plaque is made to order.

This includes custom cutting, assembly, and quality checks to ensure it arrives looking exactly as expected.

When will I receive tracking?

As soon as your order is dispatched, you’ll automatically receive tracking details via email.

Can I speed up my order?

We’re currently exploring priority production options — stay tuned.

Still not sure where your order is at?

Please contact our support team - we’re happy to help.
Thanks for contacting us. We'll get back to you as soon as possible.
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